Last Updated: 02/08/26

Thank you for choosing Rewind. We know plans can change, so we’ve kept our booking policy as fair and straightforward as possible.

Booking Your Experience
All visits must be booked in advance through our website.

Full payment is required at the time of booking to secure your time slot.

Once your booking has been confirmed, you will receive a confirmation email containing your booking details.

Arrival
Please arrive 10 minutes before your scheduled booking time.

This gives you time to settle in and ensures your experience starts on time.

If you arrive late, your session may need to be shortened so that later bookings are not affected.

Cancellations
You may cancel your booking free of charge up to 48 hours before your scheduled visit.

If you cancel more than 48 hours before your booking, you may choose either:
A full refund, or
To reschedule your booking to another available date.

Cancellations Within 48 Hours
Unfortunately, bookings cancelled within 48 hours of the scheduled start time are non-refundable.
This is because your time slot has been reserved exclusively for you and may not be possible to fill at short notice.

No-Shows
If you do not arrive for your booking and have not contacted us beforehand, your booking will be treated as a no-show.

No-shows are not eligible for a refund or transfer.

Rescheduling
Need to change your plans?

We’re happy to move your booking to another available date provided you contact us at least 48 hours before your visit.
Requests made after this time cannot be guaranteed but do please get in touch and we’ll do our best to accommodate.

Rewind Cancellations
In the unlikely event that we need to cancel your booking due to unforeseen circumstances, you will be offered:
A full refund, or
The opportunity to move your booking to another available date.

Group Bookings
The person making the booking accepts responsibility for all members of their group and agrees to these Terms & Conditions on everyone’s behalf.

Weather
As Rewind is an indoor experience, bookings will normally continue regardless of weather conditions.

Gift Vouchers
Gift vouchers are non-refundable unless required by law.

Unused gift vouchers may be redeemed against any eligible Rewind booking before their expiry date.

Questions?
If you have any questions regarding your booking, please contact us before your visit and we’ll be happy to help.

📧 Email: seanhegartyrewinds@gmail.co.uk

Guests may be charged for the repair or replacement of items that are deliberately or negligently damaged during their visit.